---
title: ๐ Call Pickup Guide
description: Use Kiwi VoIP Call Pickup to answer another phoneโs call in your group. Learn group and directed pickup codes and how to disable pickup on specific numbers.
---
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16 July 2025
# ๐ Call Pickup Guide
## Learn how to use and disable the call pickup service.
The **Call Pickup** feature allows you to answer another ringing phone in your group or account โ directly from your own handset. Itโs perfect for shared spaces, teams, or front office setups.
---
#### ๐ Call Pickup Functions
| Code | Function |
| --- | --- |
| **`*88`** | **Group Pickup** โ Answer the most recent incoming call in your group |
| **`*89`** | **Directed Pickup** โ Prompts you to enter the extension or number to answer |
| **`*89X`** | **Direct Dial Pickup** โ Combine \*89 with an extension or number to pick it up instantly (e.g. `*89800` picks up extension 800) |
ย
> ๐ก Group = all phones under the same **account and group name** in Cloud PBX.
---
#### ๐ How to Disable Call Pickup
By default, **Call Pickup is enabled** for all lines. You can disable this feature for individual numbers if you want to prevent:
- Other users from picking up your incoming calls
- This user from picking up other calls
### To Disable:
1. Log into [https://portal.kiwivoip.co.nz](https://portal.kiwivoip.co.nz)
2. Select the **number** you want to configure
3. Go to **Cloud PBX \> Inbound Calls \> Call Pickup**
4. Tick **Disable the call pickup feature**
5. Click **Save Settings**
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