Configuring Extensions to Play a Busy Tone Instead of Voicemail

Configuring Extensions to Play a Busy Tone or Message

Summary: This article explains how to configure extensions to play a busy tone or a message instructing callers to call back instead of going to voicemail.

Configuration Options for Extensions

1. Disabling Voicemail:

   • Extensions can be set up to disable voicemail entirely. This means that when a call is not answered, the caller will not be directed to leave a voicemail.

2. Playing a Busy Message:

   • If voicemail is disabled, a busy message can be configured to play when there is no answer. This ensures that callers receive immediate feedback instead of being sent to voicemail.

3. Custom Call Flow:

   • A custom call flow can be established to manage how calls are handled during specific hours or after a certain duration (e.g., after 20 seconds). This can include playing a different message if the call is not answered.

Steps to Configure Extensions

1. Request Configuration:

   • Contact your service provider or support team to request the configuration of your extensions to disable voicemail and set up a busy message.

2. Provide Necessary Information:

   • You may need to provide a list of extensions that require this configuration and any specific messages you want to be played.

3. Confirmation of Setup:

   • After the configuration is completed, confirm with your service provider that the changes have been implemented correctly.

Conclusion

By configuring your extensions to disable voicemail and play a busy message, you can ensure that callers receive immediate feedback. For further customization, consider setting up a call flow that manages call handling based on specific conditions. For assistance, reach out to your service provider.