--- title: Configuring Extensions to Play a Busy Tone Instead of Voicemail description: Configure your extensions to play a busy tone or message instead of voicemail. Follow these steps for immediate caller feedback. --- [Skip to content](https://support.kiwivoip.co.nz/configuring-extensions-to-play-a-busy-tone-instead-of-voicemailz#main-content) [More support](https://support.kiwivoip.co.nz/kb-tickets/new?hsLang=en-nz) [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png)](https://support.kiwivoip.co.nz/?hsLang=en-nz) Open main navigation Close main navigation - [More support](https://support.kiwivoip.co.nz/kb-tickets/new) - [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view) - [Email Us](mailto:support@kiwivoip.co.nz) [Email Us](mailto:support@kiwivoip.co.nz) Got a question? We’ve got your back. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz) 2. [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz) 3. [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides) 20 February 2026 # Configuring Extensions to Play a Busy Tone Instead of Voicemail ## Configuring Extensions to Play a Busy Tone or Message **Summary:** This article explains how to configure extensions to play a busy tone or a message instructing callers to call back instead of going to voicemail. ### Configuration Options for Extensions 1. **Disabling Voicemail:** - Extensions can be set up to disable voicemail entirely. This means that when a call is not answered, the caller will not be directed to leave a voicemail. 2. **Playing a Busy Message:** - If voicemail is disabled, a busy message can be configured to play when there is no answer. This ensures that callers receive immediate feedback instead of being sent to voicemail. 3. **Custom Call Flow:** - A custom call flow can be established to manage how calls are handled during specific hours or after a certain duration (e.g., after 20 seconds). This can include playing a different message if the call is not answered. ### Steps to Configure Extensions 1. **Request Configuration:** - Contact your service provider or support team to request the configuration of your extensions to disable voicemail and set up a busy message. 2. **Provide Necessary Information:** - You may need to provide a list of extensions that require this configuration and any specific messages you want to be played. 3. **Confirmation of Setup:** - After the configuration is completed, confirm with your service provider that the changes have been implemented correctly. ### Conclusion By configuring your extensions to disable voicemail and play a busy message, you can ensure that callers receive immediate feedback. For further customization, consider setting up a call flow that manages call handling based on specific conditions. 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