---
title: How to join our awesome internet
description: Learn how to join Kiwi VoIP’s awesome internet service — step‑by‑step instructions to connect, activate your plan, and get online quickly and reliably.
---

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1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz)
2. [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz)
3. [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet)

20 February 2026

# How to join our awesome internet

## How to Order Broadband with Kiwi VoIP

1. Login to our portal at [https://portal.kiwivoip.co.nz](https://portal.kiwivoip.co.nz/)
2. Click on Broadband at the top of the screen
   
   ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/8Szz2BstjK_MRxjwcMic4m0aztcC-eKpWw-1.png?width=645&height=42&name=8Szz2BstjK_MRxjwcMic4m0aztcC-eKpWw-1.png)
3. Click on Order broadband on the left menu  
   ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/g5BCI6RaB7rQl9YLKNP9n3tzvXT5CLx86Q-1.png?width=235&height=189&name=g5BCI6RaB7rQl9YLKNP9n3tzvXT5CLx86Q-1.png)
4. Enter your address into the “start typing address here” field
   
   ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/569yU2iqW0moRUWTP3dzt7C3AAOzoBI1sQ.png?width=765&height=410&name=569yU2iqW0moRUWTP3dzt7C3AAOzoBI1sQ.png)
5. When you select your address click on the ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/WaoBbNpuNFYTqed90ZU89otrqbPBCFyP2w.png?width=185&height=44&name=WaoBbNpuNFYTqed90ZU89otrqbPBCFyP2w.png)
6. You will see a menu like this  
   ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/GRIZm9dGV-MNd6hmVqPXwfr5vzI8s1xsw.png?width=591&height=649&name=GRIZm9dGV-MNd6hmVqPXwfr5vzI8s1xsw.png)
7. Fill in all the details and hit the button ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/GT7rW2ePwFHxVHKWYsAGfn98rgSzr6BweQ-1.png?width=141&height=41&name=GT7rW2ePwFHxVHKWYsAGfn98rgSzr6BweQ-1.png)
8. You will recieve a email from our system with the order details.

- [Getting Started](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#main-content)

    - [Simple Settings](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#simple-settings)
    - [Hardware Phones (Yealink and others)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#hardware-phones-yealink-and-others)
    - [PBX Systems (3CX, Freepbx, etc)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#pbx-systems-3cx-freepbx-etc)
    - [ATA's](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#atas)
- [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#main-content)

    - [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account)
    - [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet)
    - [Porting](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#porting)
    - [Pricing](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#pricing)
- [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#main-content)

    - [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features)
    - [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls)
    - [Outbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#outbound-calls)
    - [Advanced Cloud PBX Settings](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#advanced-cloud-pbx-settings)
    - [Cloud PBX Preferences](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#cloud-pbx-preferences)
    - [Trunks](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#trunks)
- [Deskphones and Softphones Setup](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#main-content)

    - [Yealink W Series](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yealink-w-series)
    - [Cisco SPA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#cisco-spa)
    - [Yeastar TA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yeastar-ta)
    - [ATA's](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#atas)
- [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#main-content)

    - [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides)
    - [Hardware Issues](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#hardware-issues)
    - [Trunk / Line Setup](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#trunk-line-setup)
- [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#main-content)

    - [Mobile Sims and Phones](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-sims-and-phones)
    - [Mobile Plans](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-plans)
    - [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile)
- [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#main-content)

    - [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up)
    - [Help my internet is down](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#help-my-internet-is-down)
- [Files and Folders](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#main-content)

    - [Shared Files](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#shared-files)
- [General](https://support.kiwivoip.co.nz/general?hsLang=en-nz#main-content)

    - [FAQ](https://support.kiwivoip.co.nz/general?hsLang=en-nz#faq)
    - [Security](https://support.kiwivoip.co.nz/general?hsLang=en-nz#security)
    - [Misc Guides / Help / Problems](https://support.kiwivoip.co.nz/general?hsLang=en-nz#misc-guides-help-problems)
- [Tech Guides (non VoIP)](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#main-content)

    - [Unifi](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#unifi)
- [Router Configuration](https://support.kiwivoip.co.nz/router-configuration?hsLang=en-nz)

[![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png "Kiwi VoIP Logo")](https://www.kiwivoip.co.nz)

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