---
title: How to Login to our Portal
description: Step-by-step guide to logging into the Kiwi VoIP customer portal — enter your account number, email or phone and access your dashboard quickly and securely
---

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1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz)
2. [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz)
3. [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account)

20 February 2026

# How to Login to our Portal

## Login Guide: Step-by-Step Instructions for Accessing Our Portal

1. Please click on this link [https://portal.kiwivoip.co.nz](https://portal.kiwivoip.co.nz/) to login to our system, you will see a page like this  
   ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/PXEQcWQedYwwVl28HgkWpWi4banhRUcf6A.png?width=467&height=445&name=PXEQcWQedYwwVl28HgkWpWi4banhRUcf6A.png)
2. Please enter your Account number, email address or phone number into the Username field
3. Your password is in your Welcome email or the password you entered on signup.

In case you have *forgotten your password*, please click on the **forgot password** button and follow the instructions there.

Note: Once you verify the updated email details, you can resume your activities on your account.

- [Getting Started](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#main-content)

    - [Simple Settings](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#simple-settings)
    - [Hardware Phones (Yealink and others)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#hardware-phones-yealink-and-others)
    - [PBX Systems (3CX, Freepbx, etc)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#pbx-systems-3cx-freepbx-etc)
    - [ATA's](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#atas)
- [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#main-content)

    - [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account)
    - [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet)
    - [Porting](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#porting)
    - [Pricing](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#pricing)
- [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#main-content)

    - [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features)
    - [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls)
    - [Outbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#outbound-calls)
    - [Advanced Cloud PBX Settings](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#advanced-cloud-pbx-settings)
    - [Cloud PBX Preferences](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#cloud-pbx-preferences)
    - [Trunks](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#trunks)
- [Deskphones and Softphones Setup](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#main-content)

    - [Yealink W Series](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yealink-w-series)
    - [Cisco SPA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#cisco-spa)
    - [Yeastar TA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yeastar-ta)
    - [ATA's](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#atas)
- [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#main-content)

    - [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides)
    - [Hardware Issues](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#hardware-issues)
    - [Trunk / Line Setup](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#trunk-line-setup)
- [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#main-content)

    - [Mobile Sims and Phones](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-sims-and-phones)
    - [Mobile Plans](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-plans)
    - [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile)
- [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#main-content)

    - [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up)
    - [Help my internet is down](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#help-my-internet-is-down)
- [Files and Folders](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#main-content)

    - [Shared Files](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#shared-files)
- [General](https://support.kiwivoip.co.nz/general?hsLang=en-nz#main-content)

    - [FAQ](https://support.kiwivoip.co.nz/general?hsLang=en-nz#faq)
    - [Security](https://support.kiwivoip.co.nz/general?hsLang=en-nz#security)
    - [Misc Guides / Help / Problems](https://support.kiwivoip.co.nz/general?hsLang=en-nz#misc-guides-help-problems)
- [Tech Guides (non VoIP)](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#main-content)

    - [Unifi](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#unifi)
- [Router Configuration](https://support.kiwivoip.co.nz/router-configuration?hsLang=en-nz)

[![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png "Kiwi VoIP Logo")](https://www.kiwivoip.co.nz)

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