--- title: How to move you internet over to us description: Step-by-step guide to move your internet to Kiwi VoIP, including ordering broadband, entering your address, and providing your ASID for a smooth ISP transfer. --- [Skip to content](https://support.kiwivoip.co.nz/how-to-move-you-internet-over-to-us#main-content) [More support](https://support.kiwivoip.co.nz/kb-tickets/new?hsLang=en-nz) [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png)](https://support.kiwivoip.co.nz/?hsLang=en-nz) Open main navigation Close main navigation - [More support](https://support.kiwivoip.co.nz/kb-tickets/new) - [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view) - [Email Us](mailto:support@kiwivoip.co.nz) [Email Us](mailto:support@kiwivoip.co.nz) Got a question? We’ve got your back. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz) 2. [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz) 3. [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet) 20 February 2026 # How to move you internet over to us ## Switching ISPs? Learn how to move your internet to us with these easy steps. 1. Login to our portal at [https://portal.kiwivoip.co.nz](https://portal.kiwivoip.co.nz/) 2. Click on Broadband at the top of the screen ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/8Szz2BstjK_MRxjwcMic4m0aztcC-eKpWw-1.png?width=645&height=42&name=8Szz2BstjK_MRxjwcMic4m0aztcC-eKpWw-1.png) 3. Click on Order broadband on the left menu ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/g5BCI6RaB7rQl9YLKNP9n3tzvXT5CLx86Q-1.png?width=235&height=189&name=g5BCI6RaB7rQl9YLKNP9n3tzvXT5CLx86Q-1.png) 4. Enter your address into the “start typing address here” field ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/CG5wvBJwl9v_bT-vacZXvLW9ZeuR4EplCw.png?width=765&height=410&name=CG5wvBJwl9v_bT-vacZXvLW9ZeuR4EplCw.png) 5. When you select your address click on the ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/Bca25f95HQT989gM3RqQtknXhCJ5VImkyg.png?width=185&height=44&name=Bca25f95HQT989gM3RqQtknXhCJ5VImkyg.png) 6. You will see a menu like this ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/9E-ejgOOQB1dUxkdX9tDHqQV-K-dbQ0JRg.png?width=611&height=631&name=9E-ejgOOQB1dUxkdX9tDHqQV-K-dbQ0JRg.png) 7. Select Change my current broadband connection, you will see a new menu appear like this ![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/oR0JeVZgh-ew1YUDlwBAhcVzS-JqC622CQ.png?width=559&height=197&name=oR0JeVZgh-ew1YUDlwBAhcVzS-JqC622CQ.png) 8. You will need to get the ASID from your old provider, once you have this fill in the above details along with your account number and continue 9. Fill in all the details and hit the button![](https://support.kiwivoip.co.nz/hs-fs/hubfs/Knowledge%20Base%20Import/GT7rW2ePwFHxVHKWYsAGfn98rgSzr6BweQ-1.png?width=141&height=41&name=GT7rW2ePwFHxVHKWYsAGfn98rgSzr6BweQ-1.png) 10. You will recieve a email from our system with the order details. - [Getting Started](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#main-content) - [Simple Settings](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#simple-settings) - [Hardware Phones (Yealink and others)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#hardware-phones-yealink-and-others) - [PBX Systems (3CX, Freepbx, etc)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#pbx-systems-3cx-freepbx-etc) - [ATA's](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#atas) - [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#main-content) - [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account) - [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet) - [Porting](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#porting) - [Pricing](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#pricing) - [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#main-content) - [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features) - [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls) - [Outbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#outbound-calls) - [Advanced Cloud PBX Settings](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#advanced-cloud-pbx-settings) - [Cloud PBX Preferences](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#cloud-pbx-preferences) - [Trunks](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#trunks) - [Deskphones and Softphones Setup](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#main-content) - [Yealink W Series](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yealink-w-series) - [Cisco SPA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#cisco-spa) - [Yeastar TA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yeastar-ta) - [ATA's](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#atas) - [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#main-content) - [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides) - [Hardware Issues](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#hardware-issues) - [Trunk / Line Setup](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#trunk-line-setup) - [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#main-content) - [Mobile Sims and Phones](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-sims-and-phones) - [Mobile Plans](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-plans) - [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile) - [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#main-content) - [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up) - [Help my internet is down](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#help-my-internet-is-down) - [Files and Folders](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#main-content) - [Shared Files](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#shared-files) - [General](https://support.kiwivoip.co.nz/general?hsLang=en-nz#main-content) - [FAQ](https://support.kiwivoip.co.nz/general?hsLang=en-nz#faq) - [Security](https://support.kiwivoip.co.nz/general?hsLang=en-nz#security) - [Misc Guides / Help / Problems](https://support.kiwivoip.co.nz/general?hsLang=en-nz#misc-guides-help-problems) - [Tech Guides (non VoIP)](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#main-content) - [Unifi](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#unifi) - [Router Configuration](https://support.kiwivoip.co.nz/router-configuration?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png "Kiwi VoIP Logo")](https://www.kiwivoip.co.nz) ##### [Terms & Conditions](https://www.kiwivoip.co.nz/terms-conditions) | [Mobile Terms & Conditions](https://www.kiwivoip.co.nz/mobile-terms-conditions) [mailto:helpdesk@kiwivoip.co.nz](mailto:helpdesk@kiwivoip.co.nz) Copyright © 2025, Kiwi VoIP