--- title: πŸ”Š In Call Messages in Kiwi VoIP Cloud PBX description: Set up In Call Messages in Kiwi VoIP Cloud PBX to play greetings or instructions before call routing. Works with queues, forwarding, time schedules & more. --- [Skip to content](https://support.kiwivoip.co.nz/in-call-messages#main-content) [More support](https://support.kiwivoip.co.nz/kb-tickets/new?hsLang=en-nz) [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png)](https://support.kiwivoip.co.nz/?hsLang=en-nz) Open main navigation Close main navigation - [More support](https://support.kiwivoip.co.nz/kb-tickets/new) - [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view) - [Email Us](mailto:support@kiwivoip.co.nz) [Email Us](mailto:support@kiwivoip.co.nz) Got a question? We’ve got your back. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz) 2. [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz) 3. [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features) 16 July 2025 # πŸ”Š In Call Messages in Kiwi VoIP Cloud PBX Need to play a message before routing a call? Use **In Call Messages** to greet, inform, or warn callers *before* any other PBX feature like queues, forwarding, or IVRs kicks in. πŸ“’ Great for: - Pre-call announcements - Legal disclaimers - Queue wait time warnings - COVID or special instructions πŸ“‚ **How It Works** βœ… Plays an audio message **before** other call handling βœ… Can be configured to play **only during certain hours** βœ… Supports custom media from your **Account Media** folder βœ… Skips if no schedule match is found βš™οΈ **How to Set It Up** Log into the Kiwi VoIP portal: πŸ‘‰ [https://portal.kiwivoip.co.nz](https://portal.kiwivoip.co.nz) 1. Click **Cloud PBX** from the top menu 2. Select your number from the list 3. Go to **Inbound Calls \> In Call Messages** 4. Tick **Enable a greeting message on the line** 5. Choose your time schedule: - At All Times (default) - During Work Hours - User-Defined Schedules 6. Upload your desired recording under **Account Media** 7. Click **Save Settings** 🧠 **Tip:** If the selected schedule does not match the current time, the message won’t play, and the call moves directly to the next feature in your PBX flow. - [Getting Started](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#main-content) - [Simple Settings](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#simple-settings) - [Hardware Phones (Yealink and others)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#hardware-phones-yealink-and-others) - [PBX Systems (3CX, Freepbx, etc)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#pbx-systems-3cx-freepbx-etc) - [ATA's](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#atas) - [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#main-content) - [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account) - [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet) - [Porting](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#porting) - [Pricing](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#pricing) - [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#main-content) - [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features) - [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls) - [Outbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#outbound-calls) - [Advanced Cloud PBX Settings](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#advanced-cloud-pbx-settings) - [Cloud PBX Preferences](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#cloud-pbx-preferences) - [Trunks](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#trunks) - [Deskphones and Softphones Setup](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#main-content) - [Yealink W Series](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yealink-w-series) - [Cisco SPA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#cisco-spa) - [Yeastar TA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yeastar-ta) - [ATA's](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#atas) - [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#main-content) - [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides) - [Hardware Issues](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#hardware-issues) - [Trunk / Line Setup](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#trunk-line-setup) - [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#main-content) - [Mobile Sims and Phones](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-sims-and-phones) - [Mobile Plans](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-plans) - [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile) - [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#main-content) - [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up) - [Help my internet is down](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#help-my-internet-is-down) - [Files and Folders](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#main-content) - [Shared Files](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#shared-files) - [General](https://support.kiwivoip.co.nz/general?hsLang=en-nz#main-content) - [FAQ](https://support.kiwivoip.co.nz/general?hsLang=en-nz#faq) - [Security](https://support.kiwivoip.co.nz/general?hsLang=en-nz#security) - [Misc Guides / Help / Problems](https://support.kiwivoip.co.nz/general?hsLang=en-nz#misc-guides-help-problems) - [Tech Guides (non VoIP)](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#main-content) - [Unifi](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#unifi) - [Router Configuration](https://support.kiwivoip.co.nz/router-configuration?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png "Kiwi VoIP Logo")](https://www.kiwivoip.co.nz) ##### [Terms & Conditions](https://www.kiwivoip.co.nz/terms-conditions)Β |Β [Mobile Terms & Conditions](https://www.kiwivoip.co.nz/mobile-terms-conditions) [mailto:helpdesk@kiwivoip.co.nz](mailto:helpdesk@kiwivoip.co.nz) Copyright Β© 2025, Kiwi VoIP