📶 Mobile Data or MMS Not Working? Here's How to Fix It

If you can call and text, but mobile data or MMS isn’t working — don’t worry! Follow these easy steps to get back online.

🔁 First Steps
Sometimes all it takes is a quick refresh:

1. Toggle Flight Mode on and off

2. Restart your phone — turn it off for 30 seconds, then back on

Still not working? Time to reset your APN.

📱 Reset APN Settings

On iPhone:

• Go to Settings

• Tap Mobile/Cellular > Mobile Data Network

• Scroll to the bottom and tap Reset Settings, then confirm

On Android:

• Open Settings

• Tap Connections > Mobile Networks > Access Point Names

• Tap the 3 dots (top-right) > Reset to default > Confirm Reset

📌 Can’t find the APN reset? Check your phone’s user guide.

⚙️ Manual APN Settings (if needed)

Mobile Data APN Settings:

• Username: (leave blank)

• Password: (leave blank)

• APN: internet

MMS APN Settings:

• Username: (leave blank)

• Password: (leave blank)

• APN: mms

• MMSC: http://mms.2degreesmobile.net.nz:48090

• MMS Proxy: 118.148.1.118:8080

• MMS Max Message Size: (leave default)

• MMS UA Prof URL: (leave blank)

💬 Still Need Help?
Visit the Kiwi VoIP Customer Portal to raise a support ticket and we’ll help you troubleshoot.