---
title: 🐢 Help! My Mobile Data is Slow
description: Experiencing slow mobile data on Kiwi VoIP? Use our step-by-step guide to check your plan, coverage, run diagnostics, and resolve the issue quickly.
---
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3. [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile)
16 July 2025
# 🐢 Help! My Mobile Data is Slow
Experiencing sluggish mobile internet? Follow this quick guide to troubleshoot and get back up to speed with Kiwi VoIP Mobile.
---
🔍 **Step 1: Perform Preliminary Checks**
✅ **Check Your Mobile Plan**
Log into the [Kiwi VoIP Portal](https://portal.kiwivoip.co.nz), head to the **Mobile** section, and confirm:
- Which plan you're on
- How much high-speed data is included
- How much you've used so far
📶 **WiFi vs Mobile Data**
Make sure you're not connected to WiFi—your device might be defaulting to a weak or slow WiFi network.
🌐 **Check for Outages**
Visit our [Network Status Page](https://status.2talk.co.nz) for any live alerts or planned maintenance that may impact mobile performance.
📍 **Check Your Coverage**
- Are you getting 4G or 5G signal?
- How many signal bars do you have?
- Does the slowness happen everywhere or just in one spot?
---
🔁 **Step 2: Restart Your Device**
If your plan and coverage are all good, restart your phone. This can refresh your network connection and clear minor issues.
---
🧪 **Step 3: Run a Speed Test**
Use [Speed Tester NZ](https://speed-tester.nzpbx.com/) to measure your current mobile data speeds.
Save the results—they’ll be helpful if you contact support.
---
🆘 **Step 4: Contact Kiwi VoIP Support**
If your mobile data is still slow:
📨 Open a support case via the [Kiwi VoIP Portal](https://portal.kiwivoip.co.nz)
💬 Include as much info as possible:
- Your mobile number
- When and where the issue occurs
- Speed test results
- Screenshot of your signal & coverage
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