📵 My New SIM Card Isn’t Working — What Should I Do?

Just received your new SIM card from Kiwi VoIP and it's not connecting? Try these simple steps to get up and running.

🔁 Quick Troubleshooting
Try these basic checks first:

1. Toggle Flight Mode on and off

2. Restart your phone (power off for 30 seconds, then back on)

3. Check your SIM is correctly inserted — the angled corner should match the SIM tray

4. Remove and reinsert the SIM card

📴 Still Not Working? Try This:

📲 Put your old SIM back in

• If the old SIM works, your new one hasn’t been activated yet.

• Please email support@kiwivoip.co.nz to rebook the SIM swap.

🌐 Set Your Network to Automatic

On iPhone:

• Go to Settings

• Tap Mobile > Network Selection

• Toggle Automatic to On

On Android:

• Go to Settings

• Tap Connections > Mobile Networks > Network Operators

• Toggle Automatically Select Network to On

💬 Need More Help?
Log in to Kiwi VoIP Portal and raise a support ticket — our team is here to help.