---
title: Moving your number to Kiwi VOIP
description: Learn how to transfer your phone number to Kiwi VoIP — step‑by‑step instructions for porting your existing number quickly and securely to our VoIP service.
---
[Skip to content](https://support.kiwivoip.co.nz/moving-your-number-to-kiwi-voip#main-content)
[More support](https://support.kiwivoip.co.nz/kb-tickets/new?hsLang=en-nz) [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view?hsLang=en-nz)
[-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png)](https://support.kiwivoip.co.nz/?hsLang=en-nz)
Open main navigation
Close main navigation
- [More support](https://support.kiwivoip.co.nz/kb-tickets/new)
- [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view)
- [Email Us](mailto:support@kiwivoip.co.nz)
[Email Us](mailto:support@kiwivoip.co.nz)
Got a question? We’ve got your back.
- There are no suggestions because the search field is empty.
1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz)
2. [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz)
3. [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile)
20 February 2026
# Moving your number to Kiwi VOIP
## Learn how to move your mobile number to Kiwi VoIP for free. Find out what information you need to complete the digital form, including account and SIM details.
You can move your existing mobile number to Kiwi VoIP for free when you activate your SIM.
You’ll need the following information to complete our digital form.
**If your previous account was Pre Pay**
Your Mobile Number – this is the number you want to move to Kiwi VoIP
Your Current Provider Name
The SIM serial number of the SIM Card associated with this account (usually printed on the front of the SIM)
Email address – this must be an address you have access to as we will use it to communicate with you about your port
**If your previous account as On Account**
Your Mobile Number – this is the number you want to move to Kiwi VoIP
Your Current Provider Name.
Your Current Account Number. You can find your account number by reviewing an invoice from your previous mobile provider.
Email address – this must be an address you have access to as we will use it to communicate with you about your port
*If you are unable to find your old serial number or account number, we recommend contacting your previous mobile provider.*
- [Getting Started](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#main-content)
- [Simple Settings](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#simple-settings)
- [Hardware Phones (Yealink and others)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#hardware-phones-yealink-and-others)
- [PBX Systems (3CX, Freepbx, etc)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#pbx-systems-3cx-freepbx-etc)
- [ATA's](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#atas)
- [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#main-content)
- [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account)
- [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet)
- [Porting](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#porting)
- [Pricing](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#pricing)
- [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#main-content)
- [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features)
- [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls)
- [Outbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#outbound-calls)
- [Advanced Cloud PBX Settings](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#advanced-cloud-pbx-settings)
- [Cloud PBX Preferences](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#cloud-pbx-preferences)
- [Trunks](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#trunks)
- [Deskphones and Softphones Setup](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#main-content)
- [Yealink W Series](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yealink-w-series)
- [Cisco SPA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#cisco-spa)
- [Yeastar TA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yeastar-ta)
- [ATA's](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#atas)
- [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#main-content)
- [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides)
- [Hardware Issues](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#hardware-issues)
- [Trunk / Line Setup](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#trunk-line-setup)
- [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#main-content)
- [Mobile Sims and Phones](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-sims-and-phones)
- [Mobile Plans](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-plans)
- [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile)
- [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#main-content)
- [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up)
- [Help my internet is down](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#help-my-internet-is-down)
- [Files and Folders](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#main-content)
- [Shared Files](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#shared-files)
- [General](https://support.kiwivoip.co.nz/general?hsLang=en-nz#main-content)
- [FAQ](https://support.kiwivoip.co.nz/general?hsLang=en-nz#faq)
- [Security](https://support.kiwivoip.co.nz/general?hsLang=en-nz#security)
- [Misc Guides / Help / Problems](https://support.kiwivoip.co.nz/general?hsLang=en-nz#misc-guides-help-problems)
- [Tech Guides (non VoIP)](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#main-content)
- [Unifi](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#unifi)
- [Router Configuration](https://support.kiwivoip.co.nz/router-configuration?hsLang=en-nz)
[-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png "Kiwi VoIP Logo")](https://www.kiwivoip.co.nz)
##### [Terms & Conditions](https://www.kiwivoip.co.nz/terms-conditions) | [Mobile Terms & Conditions](https://www.kiwivoip.co.nz/mobile-terms-conditions)
[mailto:helpdesk@kiwivoip.co.nz](mailto:helpdesk@kiwivoip.co.nz)
Copyright © 2025, Kiwi VoIP