☎️ One Number Service (Shared Line Appearance)

The One Number feature allows you to register up to 6 devices to a single Kiwi VoIP number, so when someone calls you, all registered phones or devices ring simultaneously.

Whether you're using a VoIP handset in the office, a softphone on your laptop, or a dual-mode smartphone — you'll never miss a call again.

💡 Why Use One Number?

✅ Ring your handset, mobile app, and softphone at the same time
✅ Keep one Kiwi VoIP number instead of setting up call forwarding between multiple numbers
✅ Perfect for remote teams, mobile workers, and small offices
✅ Combine with Locate Me to fall back to a mobile or landline when offline

🛠️ How to Enable the One Number Service

Log into your Kiwi VoIP portal:
👉 https://portal.kiwivoip.co.nz
Select the Kiwi VoIP number you want to configure
Go to Cloud PBX > Inbound Calls > Shared Line
✅ Tick Enable Shared Line Appearance
Click Save Settings

📲 Setting Up Multiple Devices

Each device you register must have a unique SIP login, based on the main number with a suffix added:

Your primary device uses the Kiwi VoIP number as-is
Each additional device appends -1, -2, -3, ..., up to -5
All devices use the same password

❗ You can register up to 6 devices total (including the primary)

🔧 Example Setup

Device	SIP Login
Primary Handset	`028890123`
Softphone (e.g. 3CX)	`028890123-1`
ATA Adapter	`028890123-2`
Smartphone (e.g. 3CX)	`028890123-3`
Office Desk Phone	`028890123-4`
Reception Console	`028890123-5`

💬 Best Practices

Assign a primary device for voicemail and message waiting indicators
Avoid using the same suffix on more than one device
Combine with Call Parking, SimRing, or Call Queuing for team setups