---
title: 👥 Queue Login Presence via BLF
description: Enable queue login presence with Kiwi VoIP. Let agents toggle queue status using a BLF key and monitor their availability via green/red lights on their IP phone.
---
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16 July 2025
# 👥 Queue Login Presence via BLF
**Queue Login Presence** allows agents to log in or out of call queues with a single press of a button on their IP phone — using a **BLF key** (Busy Lamp Field). The BLF key also shows their current queue status using coloured LED indicators.
This is ideal for call centre agents or reception teams managing availability during shifts or breaks.
---
#### 🔁 How It Works
Once configured:
- ✅ **Green Light** (Not in Use): The agent is **logged in** to one or more queues
- ✅ **Red Light** (In Use): The agent is **not logged in** to any queues
- 📲 Press the BLF key to toggle:
- If logged in → logs out of all queues
- If logged out → logs in to all assigned queues
> 🔔 This toggle only affects queues the agent is already assigned to in Cloud PBX.
---
#### 🛠️ Step-by-Step: Enabling Queue Login Presence
### 1. In the Kiwi VoIP Portal:
1. Go to [https://portal.kiwivoip.co.nz](https://portal.kiwivoip.co.nz)
2. Navigate to **Advanced \> Presence & BLF**
3. Tick **Enable presence/BLF for queue login status on this line only**
4. Click **Save Changes**
---
### 2. On the Agent’s IP Phone (Example: Yealink)
In the Yealink web interface:
1. Go to the **DSSKey** tab \> **Line Key** section
2. Configure a Line Key with the following:
| Field | Value |
| --- | --- |
| **Type** | BLF |
| **Value** | `*20` + agent number (e.g. `*20043214321`) |
| **Line** | The line associated with the agent |
| **Extension** | *(Leave blank)* |
> 📌 Only the **agent’s own device** can monitor and toggle their queue login status.
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