--- title: 📨 Sending a Fax via Email (Faxmail) description: Learn how to send a fax using Kiwi VoIP Faxmail. Attach your PDF, PS, or TIFF and email it to a fax number — easy, secure, and no fax machine required. --- [Skip to content](https://support.kiwivoip.co.nz/sending-a-fax-via-email#main-content) [More support](https://support.kiwivoip.co.nz/kb-tickets/new?hsLang=en-nz) [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png)](https://support.kiwivoip.co.nz/?hsLang=en-nz) Open main navigation Close main navigation - [More support](https://support.kiwivoip.co.nz/kb-tickets/new) - [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view) - [Email Us](mailto:support@kiwivoip.co.nz) [Email Us](mailto:support@kiwivoip.co.nz) Got a question? We’ve got your back. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz) 2. [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz) 3. [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features) 16 July 2025 # 📨 Sending a Fax via Email (Faxmail) ## Learn how to send a fax using Kiwi VoIP's eFax service with these simple steps. With **Kiwi VoIP Faxmail**, you can send faxes directly from your email — no physical fax machine required. All you need is a **registered Kiwi VoIP fax number** and a PDF, PostScript, or TIFF file to attach. --- #### ✅ Before You Start Make sure you’ve already: - Signed up for a **Kiwi VoIP fax number** - Configured your **fax receiving settings** (see related article) --- #### 🛠️ Step 1: Authorise Your Email for Fax Sending 1. Log into the Kiwi VoIP Portal: 👉 [https://portal.kiwivoip.co.nz](https://portal.kiwivoip.co.nz) 2. Go to your **Fax Number Settings** 3. Click **Faxmail Sending Options** 4. In the Faxmail Sending Options screen: - ✅ Enter the **email address(es)** allowed to send faxes via this number *(Multiple addresses supported)* - Set **retry count** and **retry delay** (e.g. retry 3 times, wait 5 minutes between) - (Optional) Add a **passphrase** requirement to the Subject line for added security > ❗ If your email is not authorised correctly, your fax will be rejected. --- #### 📨 Step 2: Compose & Send Your Fax Once your email is authorised, follow these steps: 1. Compose a new email from an **authorised email address** 2. Attach your document in one of the supported formats: - `.PDF` - `.PS` (PostScript) - `.TIFF` 3. In the **To** field, enter: typescript CopyEdit `@fax.kiwivoip.co.nz` Example: css CopyEdit `099749000@fax.kiwivoip.co.nz` 4. You can send to **multiple fax numbers** by adding more recipients (CC/BCC or To) 5. (Optional) If you've set a **fax passphrase**, include it in the **Subject line** 6. Hit **Send** --- #### 🧾 What Happens Next? - You’ll receive a **confirmation email** when the fax is successfully delivered - If the fax fails, you’ll receive a **failure notification** with error details --- #### 🧰 Troubleshooting - Make sure the **destination fax machine is on and working** - Confirm your email address is **listed under Faxmail Sending Options** - Check file format: Only `.PDF`, `.PS`, and `.TIFF` are supported - For help, contact: 📧 [helpdesk**@kiwivoip.co.nz**](mailto:helpdesk@kiwivoip.co.nz) - [Getting Started](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#main-content) - [Simple Settings](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#simple-settings) - [Hardware Phones (Yealink and others)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#hardware-phones-yealink-and-others) - [PBX Systems (3CX, Freepbx, etc)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#pbx-systems-3cx-freepbx-etc) - [ATA's](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#atas) - [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#main-content) - [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account) - [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet) - [Porting](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#porting) - [Pricing](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#pricing) - [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#main-content) - [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features) - [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls) - [Outbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#outbound-calls) - [Advanced Cloud PBX Settings](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#advanced-cloud-pbx-settings) - [Cloud PBX Preferences](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#cloud-pbx-preferences) - [Trunks](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#trunks) - [Deskphones and Softphones Setup](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#main-content) - [Yealink W Series](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yealink-w-series) - [Cisco SPA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#cisco-spa) - [Yeastar TA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yeastar-ta) - [ATA's](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#atas) - [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#main-content) - [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides) - [Hardware Issues](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#hardware-issues) - [Trunk / Line Setup](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#trunk-line-setup) - [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#main-content) - [Mobile Sims and Phones](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-sims-and-phones) - [Mobile Plans](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-plans) - [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile) - [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#main-content) - [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up) - [Help my internet is down](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#help-my-internet-is-down) - [Files and Folders](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#main-content) - [Shared Files](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#shared-files) - [General](https://support.kiwivoip.co.nz/general?hsLang=en-nz#main-content) - [FAQ](https://support.kiwivoip.co.nz/general?hsLang=en-nz#faq) - [Security](https://support.kiwivoip.co.nz/general?hsLang=en-nz#security) - [Misc Guides / Help / Problems](https://support.kiwivoip.co.nz/general?hsLang=en-nz#misc-guides-help-problems) - [Tech Guides (non VoIP)](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#main-content) - [Unifi](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#unifi) - [Router Configuration](https://support.kiwivoip.co.nz/router-configuration?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png "Kiwi VoIP Logo")](https://www.kiwivoip.co.nz) ##### [Terms & Conditions](https://www.kiwivoip.co.nz/terms-conditions) | [Mobile Terms & Conditions](https://www.kiwivoip.co.nz/mobile-terms-conditions) [mailto:helpdesk@kiwivoip.co.nz](mailto:helpdesk@kiwivoip.co.nz) Copyright © 2025, Kiwi VoIP