📨 Sending a Fax via Email (Faxmail)

With Kiwi VoIP Faxmail, you can send faxes directly from your email — no physical fax machine required. All you need is a registered Kiwi VoIP fax number and a PDF, PostScript, or TIFF file to attach.

✅ Before You Start

Make sure you’ve already:

• Signed up for a Kiwi VoIP fax number

• Configured your fax receiving settings (see related article)

🛠️ Step 1: Authorise Your Email for Fax Sending

1. Log into the Kiwi VoIP Portal:
   👉 https://portal.kiwivoip.co.nz

2. Go to your Fax Number Settings

3. Click Faxmail Sending Options

4. In the Faxmail Sending Options screen:

   • ✅ Enter the email address(es) allowed to send faxes via this number
     (Multiple addresses supported)

   • Set retry count and retry delay (e.g. retry 3 times, wait 5 minutes between)

   • (Optional) Add a passphrase requirement to the Subject line for added security

❗ If your email is not authorised correctly, your fax will be rejected.

📨 Step 2: Compose & Send Your Fax

Once your email is authorised, follow these steps:

1. Compose a new email from an authorised email address

2. Attach your document in one of the supported formats:

   • .PDF

   • .PS (PostScript)

   • .TIFF

3. In the To field, enter:

   typescript

   CopyEdit

   <fax-number>@fax.kiwivoip.co.nz


   Example:

   css

   CopyEdit

   099749000@fax.kiwivoip.co.nz


4. You can send to multiple fax numbers by adding more recipients (CC/BCC or To)

5. (Optional) If you've set a fax passphrase, include it in the Subject line

6. Hit Send

🧾 What Happens Next?

• You’ll receive a confirmation email when the fax is successfully delivered

• If the fax fails, you’ll receive a failure notification with error details

🧰 Troubleshooting

• Make sure the destination fax machine is on and working

• Confirm your email address is listed under Faxmail Sending Options

• Check file format: Only .PDF, .PS, and .TIFF are supported

• For help, contact:
  📧 helpdesk@kiwivoip.co.nz