---
title: Understanding Charges for Exceeding Your Call Minute Limit
description: Understand the charges for exceeding your call minutes and explore options to adjust your plan for better value.
---
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20 February 2026
# Understanding Charges for Exceeding Your Call Minute Limit
## What happens when you go over your included call minutes and how excess call charges are applied.
If you exceed your included call minutes, your service will continue as normal. However, any calls made beyond your monthly allowance will be charged at our standard calling rates.
The applicable rates for excess minutes can be found on our[**Standard Calling Rates**](https://support.kiwivoip.co.nz/admin/calling-rates?hsLang=en-nz) page.
If you regularly exceed your included minutes, we recommend reviewing your current plan. Upgrading to a plan with a higher minute allowance may reduce your overall monthly costs.
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