---
title: 3CX – Self Recording Service
description: Easily record personalised 3CX phone system messages for holidays, closures or IVR prompts. Simple steps, sample scripts and support info provided.
---
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1 December 2025
# 3CX – Self Recording Service
## A recording facility has been set up so you can create personalised messages for your phone system — including for holidays, closures, auto attendants, queues or voicemail prompts. You can update these at any time using the steps below.
1. ### Process
1. **Dial the recording number**
Call **09 281 3555** or **+64 9 281 3555**.
2. **Record your message**
After the **beep**, start speaking.
When you’ve finished, press the **hash key (#)**.
3. **One message per recording**
Please **do not combine multiple greetings** into a single recording.
If you need different messages (e.g. main greeting, after-hours, queue message), record each one separately.
---
### Sample Script (Holiday / Closure Example)
> *Thank you for calling \[Company\_Name\].*
> *We’re currently closed for \[Reason\_or\_Holiday\_Name\] from \[start\_date\] until \[end\_date\].*
> *Please leave a message and we’ll make sure to call you back when we return.*
> *If your request is urgent, please call \[emergency\_contact\].*
> *Thank you for your call.*
You can adapt this wording for any situation (e.g. staff training day, system outage, reduced hours, queue greeting, etc.).
---
### When You Finish Recording
After you press **#**, you’ll hear four options:
- Press **0** – Save the recording
- Press **1** – Record again
- Press **2** – Listen to your recording
- Press **#** – Exit
---
### Let Us Know Where to Use the Message
Once you’re happy with the recording and have saved it, please email [**helpdesk@kiwivoip.co.nz**](mailto:helpdesk@kiwivoip.co.nz) with:
- Your **company name**
- What this message is for (e.g. *Christmas hours*, *queue greeting for Support*, *after-hours message*, etc.)
- The **date and time** you made the recording
- The **date range** (and times, if relevant) when this message should be active
- **What should happen after the message finishes?**
- e.g. *End the call*, *Send to voicemail for extension \_\_\_*, *Send to ring group / queue \_\_\_*, etc.
When your recording is received, an audio file is sent to us.
We’ll then **configure your 3CX system** so the new message is applied in the right place. Once that’s done, the updated greeting will take effect.
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