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3CX SIP Trunk Template – Download & Setup Guide

To make setting up your SIP trunk simple and reliable, we’ve created a pre-configured 3CX Trunk Template specifically designed for Kiwi VoIP. This template includes all the correct settings, codecs, headers, and behaviour required for smooth inbound and outbound calling. You can download the template below and import it directly into your 3CX system.

📥 Download the Template

Click below to download the latest approved 3CX SIP Trunk Template for Kiwi VoIP:

👉 KIWIVOIP.xml

If you need a custom version (TLS, SRTP, AU VoIP, multi-trunk, or special routing requirements), just reach out to our team and we’ll customise it for you.

📘 What This Template Includes

Our trunk file is preconfigured with:

  • Recommended 3CX SIP profile

  • Preferred codecs (PCMA, PCMU, G729, G722)

  • Registration intervals

  • Correct SIP header behaviour for NZ carriers

  • UDP transport restrictions

  • IPv4 only restrictions

  • Caller ID rules & identity handling

  • Ready-to-use parameter mappings (FromUserPart, ToUserPart, P-Asserted-Identity, etc.)

This ensures maximum compatibility and a smooth experience during provisioning.

 

🛠 How to Import the Template into 3CX

Follow these steps to add the trunk template into your PBX:

Step 1 — Log into the 3CX Management Console

Open your 3CX admin URL (usually https://xxx.3cx.nz:5001) and sign in.

Step 2 — Go to SIP Trunks

Menu: Advanced → Templates

Step 3 — Upload Provider File

At the top click Provider Templates selection window, choose:

“Import Provider”

Then upload the XML file you downloaded.

Step 4 — Enter Your Trunk Credentials

Add the details provided by Kiwi VoIP:

  • Name

  • Authentication ID

  • Authentication Password

  • Main trunk number

  • DIDs (if applicable)

Step 6 — Save & Apply

Click OK, then Apply at the top right of the 3CX console.

📞 Testing Your Trunk

Once imported:

  1. Go to Dashboard → Voice & Chat

  2. Confirm the trunk appears as Registered

  3. Place a test inbound call to confirm routing

  4. Place a test outbound call to verify caller ID

  5. Review SIP logs (optional) if testing advanced features

💡 Need Help?

If you have trouble importing the template, trunk registration issues, or need help with inbound routing, queues, or caller ID presentation, our support team is here to help.