🎙️ Uploading Audio & Greeting Files to Kiwi VoIP Cloud PBX

Personalise your customer experience with custom greetings, on-hold music, queue messages, and more. The Account Media section lets you upload audio once and use it across your entire account — perfect for Voicemail, IVR, Queues, and Caller Tunes.

🎧 Supported Audio Formats
Kiwi VoIP supports:

• .mp3 (recommended)

• .m4a

Recommended settings for best results:

• Bitrate: 128 kbps

• Sample rate: 44.1 kHz

• Channel: Mono (single channel)
  ❗ WAV files are not supported.

If your audio doesn't work, try using an online audio converter to re-encode your file to these specifications.

🛠️ How to Upload Your Media

1. Log in to 👉 https://portal.kiwivoip.co.nz

2. Select Cloud PBX

3. From the left-hand menu, go to Account Media

4. Click Upload next to the media type you want

5. Choose your file and click Upload

Your audio file is now available for use on any line in your account.

🎵 Types of Media Files You Can Upload

📞 Auto Attendant Recording
Greeting played to callers when IVR is enabled.

📭 Voicemail Unavailable Recording
Message played when a call goes unanswered.

📞❌ Voicemail Busy Recording
Message played when your line is busy.

🎼 Music On Hold / Queue Media
What callers hear while on hold or in a call queue.

🎶 Caller Tunes
Replaces standard ring tone — plays to callers before the call is answered.

📢 Queue Announcement Message
Periodic announcement played to callers waiting in a queue.

🔔 Call Forward Notification
Played to the person receiving a forwarded call (optional).

📜 In-Call Greeting (Message Playback)
Greeting played before the call connects — set under “In Call Messages”.

🧠 Tip: Use consistent tone and voice branding across all greetings for a more professional caller experience.