🤖 AI Auto Attendant Setup Guide

The Kiwi VoIP AI Auto Attendant adds smart voice recognition to your call flow, allowing callers to simply speak who or what they’re calling about — no need to "press 1" or "press 2".

Instead of navigating menus, callers can say things like:

“I need to speak to accounts”
“Can I talk to someone in sales?”

The system will recognise keywords and route the call to the appropriate destination — giving your business a modern, professional feel.

🗣️ How AI Auto Attendant Works

Uses speech recognition to match spoken keywords with your configured extension options
If the caller’s response matches, the call is routed to that destination
If there’s no match, a retry message is played
If retries fail, the system falls back to the standard Auto Attendant (DTMF) menu

🔊 Required Voice Prompts

You’ll need to record three prompts to use the AI Auto Attendant.

Prompt Type	Star Code	Description
Default IVR Prompt	`*22`	Standard auto attendant prompt (e.g. “Press 1 for Sales, 2 for Support…”)
AI Voice Prompt	`*26`	Prompts caller to speak their request (e.g. “Tell us who you'd like to talk to.”)
AI Failure Prompt	`*28`	Played if voice input isn’t recognised (e.g. “Sorry, we didn’t catch that…”)

You can record these via the portal or by dialling the star codes from a device registered to the number you’re configuring.

🔁 AI Auto Attendant Call Flow

Caller hears the AI voice prompt
System listens for speech input
If input matches a configured option, the call is routed
If no match:
- Failure prompt is played
- Caller is prompted again (repeat until timeout)
If input still not recognised, system falls back to the standard IVR (DTMF) prompt

⚠️ Note: The AI Auto Attendant only accepts voice input. It does not support DTMF input during the voice recognition phase.

⚙️ Setup Tips

Match each spoken keyword (e.g. "sales", "support", "accounts") to a destination extension
Keep prompts clear and simple
Test your voice recognition flow before going live