--- title: πŸ” Kiwi VoIP – Call Flow Priority Guide description: Understand Kiwi VoIP’s call flow priority system. Learn how features like DND, forwarding, IVRs, and queues interact to control how your calls are handled. --- [Skip to content](https://support.kiwivoip.co.nz/call-flow-priority#main-content) [More support](https://support.kiwivoip.co.nz/kb-tickets/new?hsLang=en-nz) [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png)](https://support.kiwivoip.co.nz/?hsLang=en-nz) Open main navigation Close main navigation - [More support](https://support.kiwivoip.co.nz/kb-tickets/new) - [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view) - [Email Us](mailto:support@kiwivoip.co.nz) [Email Us](mailto:support@kiwivoip.co.nz) Got a question? We’ve got your back. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz) 2. [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz) 3. [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls) 15 July 2025 # πŸ” Kiwi VoIP – Call Flow Priority Guide Setting up call flows can sometimes be confusing β€” especially when you’re trying to understand **which feature takes priority** when multiple are active at once. This guide breaks down the **order of operations** in the Kiwi VoIP call handling system, so you know exactly how your incoming calls will be treated. #### πŸ“Š Call Flow Feature Priority (Highest to Lowest) When a call is received, the system checks and applies features in the following order: 1. **Call Rejection** e.g. Block anonymous callers or numbers on your blacklist 2. **In-Call Message** Play a message to the caller before routing 3. **Priority Feature** Set VIP rules to override other flows 4. **Remote Dial Tone** Enables outbound calling from another device via your number 5. **Remote Callback** Automatically calls back and connects a pre-defined number 6. **Audio Conference Room** Routes calls directly to a conference room 7. **Auto-Attendant (IVR)** Menu systems like "Press 1 for Sales..." 8. **Agent Queuing** Sends calls to a queue of available agents 9. **Do Not Disturb (DND)** Temporarily blocks all incoming calls 10. **Call Screening** Ask the caller to state their name or confirm before connecting 11. **Call Forward Always** Automatically forwards all calls to another number 12. **Hunt Groups** Routes calls through a predefined order of extensions or users 13. **Simultaneous Ring** Rings multiple devices or numbers at once --- #### 🧠 Pro Tip If two or more features are active at the same time, the one **higher on the list above** will take precedence. For example: If **Do Not Disturb** and **Call Forward Always** are both enabled, **Do Not Disturb** will block the call before it ever gets forwarded. --- #### πŸ“ž Need Help? Our support team can help you design the right call flow for your business or home setup. πŸ“§ **Email:** support@kiwivoip.co.nz πŸ“ž **Phone:** 09 280 0000 🌐 Or visit support.kiwivoip. 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