🔁 Kiwi VoIP – Call Flow Priority Guide

Setting up call flows can sometimes be confusing — especially when you’re trying to understand which feature takes priority when multiple are active at once.

This guide breaks down the order of operations in the Kiwi VoIP call handling system, so you know exactly how your incoming calls will be treated.

📊 Call Flow Feature Priority (Highest to Lowest)

When a call is received, the system checks and applies features in the following order:

1. Call Rejection
   e.g. Block anonymous callers or numbers on your blacklist

2. In-Call Message
   Play a message to the caller before routing

3. Priority Feature
   Set VIP rules to override other flows

4. Remote Dial Tone
   Enables outbound calling from another device via your number

5. Remote Callback
   Automatically calls back and connects a pre-defined number

6. Audio Conference Room
   Routes calls directly to a conference room

7. Auto-Attendant (IVR)
   Menu systems like "Press 1 for Sales..."

8. Agent Queuing
   Sends calls to a queue of available agents

9. Do Not Disturb (DND)
   Temporarily blocks all incoming calls

10. Call Screening
    Ask the caller to state their name or confirm before connecting

11. Call Forward Always
    Automatically forwards all calls to another number

12. Hunt Groups
    Routes calls through a predefined order of extensions or users

13. Simultaneous Ring
    Rings multiple devices or numbers at once

🧠 Pro Tip

If two or more features are active at the same time, the one higher on the list above will take precedence.

For example:
If Do Not Disturb and Call Forward Always are both enabled, Do Not Disturb will block the call before it ever gets forwarded.

📞 Need Help?

Our support team can help you design the right call flow for your business or home setup.

📧 Email: support@kiwivoip.co.nz
📞 Phone: 09 280 0000
🌐 Or visit support.kiwivoip.