🅿️ Call Parking Guide

Call Parking lets you place a call on hold at one phone and pick it up from another — perfect for transferring calls between staff in different locations or moving from a noisy area to a quiet one.

🔧 What is Call Parking?

Call Parking works like a shared “on-hold” space for your calls. You can park a call from one phone and retrieve it from any other phone in the same group.

🌟 Key Features

• Park up to 100 calls at once

• Retrieve from any phone in your calling group

• Configurable timeout and return behavior

• Included free with all Kiwi VoIP Cloud PBX lines

• Works within the same account and group

🛠️ How to Enable Call Parking

1. Log in to the Kiwi VoIP portal: https://portal.kiwivoip.co.nz

2. Go to Advanced > Call Parking

3. ✅ Tick Enable Call Parking

4. Configure timeout and return-to-origin behavior as required

5. If call parking is enabled on one extension, it becomes available to all phones in the same group

📌 Use the Line Manager to check or update group assignments

📞 How to Park a Call

During an active call:

• Dial *07 to park the call in the next available parking slot

• Or dial *07xx to park the call to a specific slot (e.g., *0705 to park to slot 705)

You’ll hear a message confirming the parking slot number (e.g., "700").
The caller will hear Music on Hold until the call is retrieved.

⏱️ If No One Picks Up...

• The call will return to the person who parked it

• Or it can be forwarded to another number (based on your timeout setting)

📲 How to Retrieve a Parked Call

From any phone in the same account and group:

• Dial *1xxx (replace xxx with the slot number, e.g., *1705 for slot 705)

• Or dial *17 and follow the prompt to enter the parking slot manually

🔁 Example Scenario

1. Receptionist answers a call and needs to transfer it to the warehouse

2. They dial *07, and hear “Call parked on 704”

3. They page or message the warehouse: “Call waiting on 704”

4. Warehouse staff dial *1704 from their phone to pick it up