🔢 Extension Dialling in Kiwi VoIP Cloud PBX

Need to transfer calls between staff or set up internal routing via Auto Attendant? Extension dialling makes it simple for callers and staff to reach the right person quickly.

🔄 What It Does
Extension dialling lets you:

• 📲 Internally transfer calls to other lines on your Kiwi VoIP account

• 🤖 Use with Auto Attendant so callers can dial extensions directly
  Example: “Welcome to Our Company. If you know the extension of the person you wish to talk to, please enter it now…”

⚙️ How to Set Up Extension Dialling

1. Log into your Kiwi VoIP Portal

2. Click Cloud PBX in the top menu

3. From the list of lines, hover over the number you wish to update and click to edit

4. Set the Extension Number

   • Must be 3–4 digits

5. Scroll to the bottom and click Save

🧠 Tips & Extras

• 📋 Plan consistent extension ranges (e.g. 100–199 for Sales, 200–299 for Support) for use in Auto Attendants

• 👥 You can assign extension dialling to Groups (like "Sales") to control who can dial whom

• 🔒 Extension visibility and access can be limited per group for privacy and management control

✅ Best For:

• Internal team transfers

• Auto Attendant (IVR) routing

  • Simple, consistent caller experience