---
title: 📱 Premium Text Services – What You Need to Know with Kiwi VoIP Mobile
description: Learn how Premium Text Services work on your Kiwi VoIP mobile plan. Understand costs, risks, and how to stop unwanted messages. Stay informed and in control.
---
[Skip to content](https://support.kiwivoip.co.nz/mobile/premium-texts#main-content)
[More support](https://support.kiwivoip.co.nz/kb-tickets/new?hsLang=en-nz) [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view?hsLang=en-nz)
[-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png)](https://support.kiwivoip.co.nz/?hsLang=en-nz)
Open main navigation
Close main navigation
- [More support](https://support.kiwivoip.co.nz/kb-tickets/new)
- [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view)
- [Email Us](mailto:support@kiwivoip.co.nz)
[Email Us](mailto:support@kiwivoip.co.nz)
Got a question? We’ve got your back.
- There are no suggestions because the search field is empty.
1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz)
2. [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz)
3. [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile)
16 July 2025
# 📱 Premium Text Services – What You Need to Know with Kiwi VoIP Mobile
### 💬 What Are Premium Text Services?
Premium text services use **short codes** (usually 3–5 digits) and are typically offered by third-party providers. These services may include:
- 🗳️ TV/radio voting or competitions
- 📱 Ringtone, game, or wallpaper downloads
- 📦 Delivery or service alerts (e.g. food box, couriers)
- 🧾 Booking, payment, or banking confirmations
- 📅 Appointment reminders (gyms, salons, etc.)
- 🌦️ News, transport, or weather updates
- 🎁 Promotional or marketing messages
These messages are **not** sent by Kiwi VoIP directly. You initiate the interaction either by texting a code or providing your mobile number to a provider.
---
### 💸 What Do Premium Texts Cost?
Premium messages are **charged separately** and are **not** included in your Kiwi VoIP mobile plan’s call or text allowance.
- Costs vary based on the service. Some are free, while others have one-off or recurring charges.
- Charges will appear on your **Kiwi VoIP mobile bill**, and you’re responsible for all usage, including by family or friends.
- **Roaming fees may apply** if you use a Premium Service overseas.
Always read the fine print before signing up!
---
### 📢 Important: Know Before You Text
Before using a Premium Service:
- 🔍 Check the price in the **first welcome message** or on the **advertising material**
- 📃 Look for ongoing obligations or subscriptions
- ✅ Ensure you’ve **consented** to receive the messages
---
### 🧾 Who Provides Premium Text Services?
These services are **managed by external content providers**, not Kiwi VoIP. However, we require providers to meet strict content and pricing standards.
If you believe you've been charged unfairly:
1. Try contacting the service provider directly.
2. If unresolved, reach out to **Kiwi VoIP Support** for assistance.
---
### ❌ How to Stop Premium Texts
To stop any Premium Service:
1. Reply to the message with the word **STOP**
2. You should receive a confirmation immediately
3. If you **continue to receive texts**, contact the provider directly
---
💡 **Tip:** Before texting any short code, make sure you know:
- What you’re signing up for
- If it’s a **subscription** or one-time service
- What it’s going to cost you
- [Getting Started](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#main-content)
- [Simple Settings](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#simple-settings)
- [Hardware Phones (Yealink and others)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#hardware-phones-yealink-and-others)
- [PBX Systems (3CX, Freepbx, etc)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#pbx-systems-3cx-freepbx-etc)
- [ATA's](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#atas)
- [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#main-content)
- [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account)
- [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet)
- [Porting](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#porting)
- [Pricing](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#pricing)
- [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#main-content)
- [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features)
- [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls)
- [Outbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#outbound-calls)
- [Advanced Cloud PBX Settings](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#advanced-cloud-pbx-settings)
- [Cloud PBX Preferences](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#cloud-pbx-preferences)
- [Trunks](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#trunks)
- [Deskphones and Softphones Setup](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#main-content)
- [Yealink W Series](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yealink-w-series)
- [Cisco SPA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#cisco-spa)
- [Yeastar TA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yeastar-ta)
- [ATA's](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#atas)
- [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#main-content)
- [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides)
- [Hardware Issues](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#hardware-issues)
- [Trunk / Line Setup](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#trunk-line-setup)
- [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#main-content)
- [Mobile Sims and Phones](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-sims-and-phones)
- [Mobile Plans](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-plans)
- [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile)
- [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#main-content)
- [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up)
- [Help my internet is down](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#help-my-internet-is-down)
- [Files and Folders](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#main-content)
- [Shared Files](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#shared-files)
- [General](https://support.kiwivoip.co.nz/general?hsLang=en-nz#main-content)
- [FAQ](https://support.kiwivoip.co.nz/general?hsLang=en-nz#faq)
- [Security](https://support.kiwivoip.co.nz/general?hsLang=en-nz#security)
- [Misc Guides / Help / Problems](https://support.kiwivoip.co.nz/general?hsLang=en-nz#misc-guides-help-problems)
- [Tech Guides (non VoIP)](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#main-content)
- [Unifi](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#unifi)
- [Router Configuration](https://support.kiwivoip.co.nz/router-configuration?hsLang=en-nz)
[-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png "Kiwi VoIP Logo")](https://www.kiwivoip.co.nz)
##### [Terms & Conditions](https://www.kiwivoip.co.nz/terms-conditions) | [Mobile Terms & Conditions](https://www.kiwivoip.co.nz/mobile-terms-conditions)
[mailto:helpdesk@kiwivoip.co.nz](mailto:helpdesk@kiwivoip.co.nz)
Copyright © 2025, Kiwi VoIP