📱 Premium Text Services – What You Need to Know with Kiwi VoIP Mobile

💬 What Are Premium Text Services?

Premium text services use short codes (usually 3–5 digits) and are typically offered by third-party providers. These services may include:

🗳️ TV/radio voting or competitions
📱 Ringtone, game, or wallpaper downloads
📦 Delivery or service alerts (e.g. food box, couriers)
🧾 Booking, payment, or banking confirmations
📅 Appointment reminders (gyms, salons, etc.)
🌦️ News, transport, or weather updates
🎁 Promotional or marketing messages

These messages are not sent by Kiwi VoIP directly. You initiate the interaction either by texting a code or providing your mobile number to a provider.

💸 What Do Premium Texts Cost?

Premium messages are charged separately and are not included in your Kiwi VoIP mobile plan’s call or text allowance.

Costs vary based on the service. Some are free, while others have one-off or recurring charges.
Charges will appear on your Kiwi VoIP mobile bill, and you’re responsible for all usage, including by family or friends.
Roaming fees may apply if you use a Premium Service overseas.

Always read the fine print before signing up!

📢 Important: Know Before You Text

Before using a Premium Service:

🔍 Check the price in the first welcome message or on the advertising material
📃 Look for ongoing obligations or subscriptions
✅ Ensure you’ve consented to receive the messages

🧾 Who Provides Premium Text Services?

These services are managed by external content providers, not Kiwi VoIP. However, we require providers to meet strict content and pricing standards.

If you believe you've been charged unfairly:

Try contacting the service provider directly.
If unresolved, reach out to Kiwi VoIP Support for assistance.

❌ How to Stop Premium Texts

To stop any Premium Service:

Reply to the message with the word STOP
You should receive a confirmation immediately
If you continue to receive texts, contact the provider directly

💡 Tip: Before texting any short code, make sure you know:

What you’re signing up for
If it’s a subscription or one-time service
What it’s going to cost you