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📶 WiFi Calling with Kiwi VoIP Mobile

📱 What is WiFi Calling?
WiFi Calling allows you to use any compatible phone to talk and text over a WiFi connection—even if mobile coverage is unavailable.

Perfect for:
🏡 Rural or low-coverage areas
🌍 Travelling overseas
🏢 Office buildings or basements

🔧 How to Get WiFi Calling

✅ Step 1: Update your phone software
Ensure your device is up to date. iPhones may prompt a “Service Provider Settings Update.” If not, go to:
Settings → General → About
Still nothing? Connect to iTunes.

✅ Step 2: Enable WiFi Calling in your phone settings

  • On iPhone: Settings → Mobile → WiFi Calling

  • On Samsung: Settings → Connections → WiFi Calling

  • Toggle ON

📶 You’ll know it’s working when you see:

  • “Kiwi VoIP WiFi Calling” on iPhone

  • 📡 Phone + waves icon on Android

🌐 Using WiFi Calling

🗺️ In New Zealand
Your minutes and texts come from your existing Kiwi VoIP plan. Data use is minimal, but check if your WiFi connection charges apply.

✈️ Overseas
Treats most calls/texts as if you were in NZ—especially when calling NZ or AU numbers.
💡 Tip: Turn on Flight Mode, then enable WiFi & WiFi Calling only—this avoids roaming!

📞 Calls to other countries from overseas may incur roaming or international rates.
📶 WiFi Calling uses approx. 1MB per minute of voice.

❗ Things to Know

🚫 WiFi Calling won’t work on:

  • Some public/corporate WiFi networks

  • Emergency services overseas (use mobile network if available)

  • Civil Defence alerts when not on 2degrees mobile coverage

📵 WiFi Calling may disable 3G video calls. Contact support if you wish to restore this.

🌍 International Dialling Required When Overseas
Use the +CountryCode format (e.g., +64 for NZ). Save numbers this way to avoid confusion.

📶 What to Expect If Coverage Changes

  • Leave WiFi → Call will drop when WiFi signal weakens

  • Enter WiFi → Mobile call stays until finished, next call uses WiFi

  • Call may switch between WiFi and 4G (VoLTE) depending on signal quality

🧾 Data Usage Estimate

  • Voice calls: ~1MB per minute

  • Required bandwidth: 100–120 kbps

  • WiFi quality may affect call performance

🔐 Location and Privacy
Kiwi VoIP only receives country-level location data for billing accuracy.

🆘 Emergency Calls & Alerts

  • Will default to mobile network when available

  • If no mobile signal, WiFi emergency calls may fail

  • NZ emergency mobile alerts will only work with 2degrees coverage, not just WiFi