📲 Moving Your Mobile Number to Kiwi VoIP

Want to keep your current number? You can move your mobile number to Kiwi VoIP for free when activating your SIM — it’s quick and easy!

📝 What You’ll Need Before You Begin
Have these details ready before activating your SIM at 👉 https://portal.kiwivoip.co.nz/mobile/sims

🔁 If You’re Moving from a Prepay Account:

✅ Your Mobile Number (the one you want to keep)
✅ Your Current Provider’s Name
✅ The SIM Serial Number from your current SIM card
✅ A valid Email Address that you check regularly

📄 If You’re Moving from an On Account Plan:

✅ Your Mobile Number
✅ Your Current Provider’s Name
✅ Your Account Number from your old provider (usually found on an invoice)
✅ A valid Email Address

🛎️ Can’t find your account or SIM details? Contact your current provider for assistance.

📩 Important Text Message for Approval
After requesting your number transfer, you’ll receive a confirmation text like this:

ACTION REQUIRED: We have received a request to move your mobile [Numberxxx] to another provider. To proceed reply YES to this message within 2 hours. If you didn’t request the move then reply NO, or ignore this message and it will be cancelled. — From NZ Telecommunications Forum (TCF)

🛑 If you don’t reply YES within 2 hours, the transfer will fail.
✅ Keep your old SIM inserted until you’ve replied.