🎙️ Custom Media Files Per Line in Kiwi VoIP Cloud PBX

Need unique greetings or hold music for specific team members, departments, or locations? With Number Media, you can override default account-wide audio settings and upload custom media on a per-number basis — perfect for tailoring the caller experience.

🎧 Supported Audio Formats
Kiwi VoIP supports:

• .mp3 (recommended)

• .m4a

Recommended settings:

• Bitrate: 128 kbps

• Sample rate: 44.1 kHz

• Channel: Mono
  ❌ WAV files are not supported.
  If you run into issues, try converting your audio with a trusted online tool.

🛠️ How to Upload Number-Specific Media

1. Log in at 👉 https://portal.kiwivoip.co.nz

2. Go to Cloud PBX

3. Select the number you want to upload media for

4. In the left-hand menu, click Number Media

5. Click Upload next to the media type you want to update

6. Choose your file and click Upload

🎯 Media uploaded here overrides account-wide media for this number only.

🎵 Media Types You Can Upload Per Number

📞 Auto Attendant Recording
Greeting played when the number uses an IVR menu.

📭 Voicemail Unavailable Recording
Plays when a call to this number is unanswered.

📞❌ Voicemail Busy Recording
Plays when this number is busy.

🎼 Music On Hold / Queue Media
Plays when a caller is on hold or waiting in a queue.

🎶 Caller Tunes
Replaces ringing with custom audio before the call connects.

📢 Queue Announcement Message
Repeats to callers waiting in a queue.

🔔 Call Forward Notification
Played to the forward recipient before connecting the call.

📜 In-Call Greeting (Message Playback)
Plays a greeting before the call connects (used in “In Call Messages”).

🧠 Tip: Use this feature to localise audio or tailor messaging for key departments like sales, support, or VIP clients.