--- title: πŸ”„ Kiwi VoIP – Should You Use PPPoE or DHCP? description: Not sure whether to use PPPoE or DHCP with your Kiwi VoIP broadband? Learn the differences, pros and cons, and how to choose the right setup for your router. --- [Skip to content](https://support.kiwivoip.co.nz/pppoe-vs-dhcp#main-content) [More support](https://support.kiwivoip.co.nz/kb-tickets/new?hsLang=en-nz) [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png)](https://support.kiwivoip.co.nz/?hsLang=en-nz) Open main navigation Close main navigation - [More support](https://support.kiwivoip.co.nz/kb-tickets/new) - [Submit a Support Ticket](https://support.kiwivoip.co.nz/tickets-view) - [Email Us](mailto:support@kiwivoip.co.nz) [Email Us](mailto:support@kiwivoip.co.nz) Got a question? We’ve got your back. - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.kiwivoip.co.nz/?hsLang=en-nz) 2. [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz) 3. [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up) 15 July 2025 # πŸ”„ Kiwi VoIP – Should You Use PPPoE or DHCP? ## When connecting to Kiwi VoIP Fibre Broadband, you can choose between two common methods: PPPoE and DHCP (also known as IPoE). Both are supported, but the right choice depends on your router, your network setup, and how you prefer to manage your connection. #### πŸ” PPPoE (Point-to-Point Protocol over Ethernet) PPPoE is a traditional and widely used method for broadband connections. It requires a **username and password** to connect and creates an active session between your router and Kiwi VoIP. ### βœ… Pros: - Maintains an active session β€” gives us better visibility into your connection - Useful for diagnostics β€” provides more detail on connection drops ### ⚠️ Cons: - Requires manual setup (username, password, possibly VLAN tagging) - Factory reset routers may not work unless reconfigured --- #### ⚑ DHCP / IPoE (Dynamic Host Configuration Protocol) DHCP is becoming the **default option** for many broadband users. Most routers are preconfigured for DHCP, which makes setup much easier β€” especially after a factory reset. ### βœ… Pros: - Plug-and-play β€” no credentials needed - Works with factory reset routers - Easy to test β€” connect a laptop directly to your ONT to verify service - Slightly faster speeds (lower overhead vs PPPoE) ### ⚠️ Cons: - Doesn’t provide detailed session info to the ISP (harder to diagnose some issues) --- #### ❗ Important Setup Note You **cannot use both PPPoE and DHCP at the same time** on the same connection. Doing so may cause connection failures or unstable service. πŸ‘‰ Please choose **only one method** when configuring your router. --- #### πŸ› οΈ Not Sure Which to Use? - If you received **login credentials** from Kiwi VoIP, you're likely set up for **PPPoE** - If your router connects automatically without credentials, it's probably using **DHCP** - Check with our team or refer to your welcome email for specific details - [Getting Started](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#main-content) - [Simple Settings](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#simple-settings) - [Hardware Phones (Yealink and others)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#hardware-phones-yealink-and-others) - [PBX Systems (3CX, Freepbx, etc)](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#pbx-systems-3cx-freepbx-etc) - [ATA's](https://support.kiwivoip.co.nz/getting-started?hsLang=en-nz#atas) - [Billing and Admin](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#main-content) - [Your Account](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#your-account) - [Internet](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#internet) - [Porting](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#porting) - [Pricing](https://support.kiwivoip.co.nz/billing-and-admin?hsLang=en-nz#pricing) - [Cloud PBX](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#main-content) - [Features](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#features) - [Inbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#inbound-calls) - [Outbound Calls](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#outbound-calls) - [Advanced Cloud PBX Settings](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#advanced-cloud-pbx-settings) - [Cloud PBX Preferences](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#cloud-pbx-preferences) - [Trunks](https://support.kiwivoip.co.nz/cloud-pbx?hsLang=en-nz#trunks) - [Deskphones and Softphones Setup](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#main-content) - [Yealink W Series](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yealink-w-series) - [Cisco SPA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#cisco-spa) - [Yeastar TA](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#yeastar-ta) - [ATA's](https://support.kiwivoip.co.nz/deskphones-and-softphones-setup?hsLang=en-nz#atas) - [3CX](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#main-content) - [Guides](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#guides) - [Hardware Issues](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#hardware-issues) - [Trunk / Line Setup](https://support.kiwivoip.co.nz/3cx?hsLang=en-nz#trunk-line-setup) - [Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#main-content) - [Mobile Sims and Phones](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-sims-and-phones) - [Mobile Plans](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#mobile-plans) - [How to get going with Kiwi VoIP Mobile](https://support.kiwivoip.co.nz/mobile?hsLang=en-nz#how-to-get-going-with-kiwi-voip-mobile) - [Internet](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#main-content) - [Setting Up](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#setting-up) - [Help my internet is down](https://support.kiwivoip.co.nz/internet?hsLang=en-nz#help-my-internet-is-down) - [Files and Folders](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#main-content) - [Shared Files](https://support.kiwivoip.co.nz/files-and-folders?hsLang=en-nz#shared-files) - [General](https://support.kiwivoip.co.nz/general?hsLang=en-nz#main-content) - [FAQ](https://support.kiwivoip.co.nz/general?hsLang=en-nz#faq) - [Security](https://support.kiwivoip.co.nz/general?hsLang=en-nz#security) - [Misc Guides / Help / Problems](https://support.kiwivoip.co.nz/general?hsLang=en-nz#misc-guides-help-problems) - [Tech Guides (non VoIP)](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#main-content) - [Unifi](https://support.kiwivoip.co.nz/tech-guides-non-voip?hsLang=en-nz#unifi) - [Router Configuration](https://support.kiwivoip.co.nz/router-configuration?hsLang=en-nz) [![Kiwi VoIP Logo](https://support.kiwivoip.co.nz/hs-fs/hubfs/Kiwi-voip-2%20(1)-3.png?width=150&height=101&name=Kiwi-voip-2%20(1)-3.png "Kiwi VoIP Logo")](https://www.kiwivoip.co.nz) ##### [Terms & Conditions](https://www.kiwivoip.co.nz/terms-conditions)Β |Β [Mobile Terms & Conditions](https://www.kiwivoip.co.nz/mobile-terms-conditions) [mailto:helpdesk@kiwivoip.co.nz](mailto:helpdesk@kiwivoip.co.nz) Copyright Β© 2025, Kiwi VoIP