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🔄 Kiwi VoIP – Should You Use PPPoE or DHCP?

When connecting to Kiwi VoIP Fibre Broadband, you can choose between two common methods: PPPoE and DHCP (also known as IPoE). Both are supported, but the right choice depends on your router, your network setup, and how you prefer to manage your connection.

🔐 PPPoE (Point-to-Point Protocol over Ethernet)

PPPoE is a traditional and widely used method for broadband connections. It requires a username and password to connect and creates an active session between your router and Kiwi VoIP.

✅ Pros:

  • Maintains an active session — gives us better visibility into your connection

  • Useful for diagnostics — provides more detail on connection drops

⚠️ Cons:

  • Requires manual setup (username, password, possibly VLAN tagging)

  • Factory reset routers may not work unless reconfigured

⚡ DHCP / IPoE (Dynamic Host Configuration Protocol)

DHCP is becoming the default option for many broadband users. Most routers are preconfigured for DHCP, which makes setup much easier — especially after a factory reset.

✅ Pros:

  • Plug-and-play — no credentials needed

  • Works with factory reset routers

  • Easy to test — connect a laptop directly to your ONT to verify service

  • Slightly faster speeds (lower overhead vs PPPoE)

⚠️ Cons:

  • Doesn’t provide detailed session info to the ISP (harder to diagnose some issues)

❗ Important Setup Note

You cannot use both PPPoE and DHCP at the same time on the same connection. Doing so may cause connection failures or unstable service.
👉 Please choose only one method when configuring your router.

🛠️ Not Sure Which to Use?

  • If you received login credentials from Kiwi VoIP, you're likely set up for PPPoE

  • If your router connects automatically without credentials, it's probably using DHCP

  • Check with our team or refer to your welcome email for specific details