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🎧 Setting Up Your Auto Attendant (IVR)

The Auto Attendant (also known as IVR or Virtual Receptionist) allows you to greet incoming callers with a custom message and route them to the correct department or person automatically.

Example: “Thanks for calling. For Customer Service, press 1. For Accounts, press 2…”

🤖 What You Can Do with Auto Attendant

With Kiwi VoIP’s Auto Attendant feature, you can:

  • âś… Set time schedules to activate your IVR during business hours

  • âś… Define a response time before the message replays

  • âś… Set how many times the message replays before redirecting

  • âś… Add a caller ID label (e.g. “Sales” or “Support”) so the recipient knows which menu option was selected

đź“Ś Caller labels are displayed in the Caller Name field when the call is delivered

⚡ Quick Guide: Setting Up Auto Attendant with Call Forwarding

  1. Log in to your Kiwi VoIP portal at https://portal.kiwivoip.co.nz

  2. Select the number you want to configure

  3. Go to Inbound Calls > Auto Attendant

  4. Either:

    • Record your message directly

    • Or upload a pre-recorded file via the Media section

  5. Set your active time schedule

  6. Define the keys and destinations (e.g., press 1 = Customer Service)

  7. (Optional) Assign a label to each key — this will be shown to the person receiving the call

  8. Click Save Settings

Your Auto Attendant is now live and ready to direct your calls automatically.