📱 Help! I Lost or Damaged My SIM

If your Kiwi VoIP SIM is lost or damaged, don’t worry — we’ve made it easy to get a replacement.

📦 Order a Replacement SIM
You can request a new SIM through your Kiwi VoIP web portal:

1. Log in to your account:
   👉 https://portal.kiwivoip.co.nz

2. Click Support and open a New Support Ticket.

3. In the ticket, include the mobile number the SIM was linked to.

4. Submit the request and we’ll handle the rest.

🚚 Shipping Times
SIMs are shipped directly from Auckland. Estimated delivery times:

• 📍 North Island: 1–2 business days

• 🏔️ South Island: 2–3 business days

💡 Need it faster? Let us know in the support ticket and we’ll do our best to help.

live in the South Island it’ll take 2-3 business days.