📬 Voicemail in Kiwi VoIP Cloud PBX

Kiwi VoIP Voicemail gives you flexible, reliable access to your messages — whether you're in the office, at home, or on the go. Set personal greetings, receive messages via email, and manage everything from your portal or phone.

✅ Custom voicemail greetings for BUSY and UNAVAILABLE
✅ Email + optional SMS notifications (charges apply)
✅ Remote access from any phone
✅ Forward, save, or delete messages anytime

🎙️ How to Set Up Your Voicemail Greeting

Option 1 – Via the Web Portal
👉 Go to: https://portal.kiwivoip.co.nz

1. Select Cloud PBX

2. Choose the number you want to configure

3. Click Inbound Calls > Voicemail Services

4. Choose to record your Unavailable or Busy greeting

5. Enter your preferred callback number

6. Answer the call and follow the prompts to record

Option 2 – Via Phone

1. Dial *55 to access your voicemail

2. Press 0 for voicemail settings

3. Choose:
    1 = Set Unavailable message
    2 = Set Busy message
    3 = Record your name
    4 = Set temporary vacation greeting
    5 = Change your PIN

4. Press # to save your message

📩 Ways to Listen to Voicemail

🎧 From your Kiwi VoIP phone: Dial *55
📞 From any phone: Call your number, press * during greeting, enter your PIN
💻 From the web: Log into https://portal.kiwivoip.co.nz and go to the Messages tab
📧 By email: Enable email forwarding in your voicemail settings

☎️ From another Kiwi VoIP number: Enable "Ask for mailbox number" in settings

🔁 Advanced Routing Options

• Permanently link a number to another voicemail box

• Configure trusted callers to skip PIN

• Set "Send Callers to different mailbox number" for shared access

🎛️ Voicemail Menu Quick Reference

Main Menu:
1 – Listen to messages
2 – Change folder (0=new, 1=old, etc.)
3 – Advanced options (e.g., place a call)
0 – Mailbox settings (greetings + PIN)
* – Help
# – Exit

While Listening:
3 – Advanced options (reply, call, details)
4 – Previous message
5 – Repeat
6 – Next
7 – Delete
8 – Forward to another mailbox
9 – Save to folder (0–4)

🛠️ Need Help?
If you run into issues, contact: support@kiwivoip.co.nz